These are the terms and conditions upon which we accept bookings on line or by telephone to park at our Car Parks. It is important that you read them and understand them before completing your Booking.
When reading these Booking and Payment Terms the following words or phrases have the following meanings:-
"Booking Period" means the period commencing with the date that you specify as your date of entry to the Car Park, and ending on the date that you specify for leaving it.
"Car Parks" means the car parks controlled by us and "Car Park" shall be interpreted accordingly.
"Tariff Board" means any board or notice at a Car Park displaying the charges to be paid for parking.
"Booking" means any booking for the parking of a Vehicle at a Car Park.
"Booking and Payment Terms" means these booking and payment terms.
"Permissible Amendments" means only amendments to:-
- time of entry but only on the Booking commencement date;
- vehicle registration details;
- flight details;
- driver details;
"Vehicle" means any vehicle which is parked in a Car Park and includes any mechanical device on wheels or tracks, its equipment and accessories.
"We, us, our" means Glasgow Prestwick Airport Limited.
"You, your" means any person who makes a Booking or (where the context allows) uses a Car Park for the parking of a Vehicle.
The headings are for information only and do not affect the interpretation of these Booking and Payment Terms.
These Booking and Payment Terms and any Booking resulting from them are subject to Scottish law.
2. The Agreement between you and us
2.1 These Booking and Payment Terms apply to your Booking.
2.2 We intend relying on the Booking and Payment Terms. If there is anything you do not understand or do not agree with please discuss this with us before you make your Booking
2.3 Our employees or authorised agents are not permitted to make any representations unless these are confirmed in writing. If we agree changes please ask us to confirm them in writing. We can then avoid problems over what has been agreed between us.
2.4 Nothing in these Booking and Payment Terms or the Conditions of Parking affects your statutory rights.
2.5 If you book online a binding agreement will exist between you and us after you have transmitted a completed booking form to us and we have sent our e-mail acknowledgement to you in accordance with condition 3 below.
2.6 If you book over the telephone a binding agreement will exist between you and us when our telephone sales person gives your booking reference to you in accordance with condition 4 below.
3. How to Book Online
3.1 If you wish to park your Vehicle in one of our Car Parks and wish to book online please complete and send your booking form to us.
3.2 Once we have received your completed booking form we will send an e-mail confirmation to you at the address you have given on the booking form. That e-mail will include a booking reference which you need to quote if you want to contact us about your Booking.
3.3 The Booking will be completed when we send that e-mail. In the event that you cannot provide us with an e-mail address for this purpose, we will post the confirmation to you at the mailing address you provide on the booking form. The Booking is made when we post that confirmation to you.
3.4 Please check straight away that the information given on the Booking acknowledgment is correct. Let us know immediately if it is not. Our contact details are set out below.
3.5. The Booking is personal to the person making it. It cannot be transferred to any other person.
If you book online, we may send e-mails to you that are relevant to your Booking. We may also send to you details of future car parking offers. If you do not want to receive such e-mails, please tell us by e-mailing us at firstname.lastname@example.org
4. How to Book over the Telephone
4.1 If you wish to park your Vehicle in one of our Car Parks please call us on 03712 222 883.
4.2 Our telesales staff will complete your booking form by taking the relevant details from you. On completion of the booking you will be given a Booking reference which you need to quote if you want to contact us about your Booking.
4.3 The Booking will be completed when we give you your Booking reference. If you provide us with an e-mail address we will e-mail a confirmation of your Booking to you. In all other cases we will post the confirmation to you at the mailing address you provide on the booking form.
4.4 Please check straight away that the information given on any Booking acknowledgement is correct. Let us know immediately if it is not. Our contact details are set out below.
4.5 The Booking is personal to the person making it. It cannot be transferred to any other person.
5. Change to the Booking Period
No refund will be made if your stay is shorter than the Booking Period. To amend your booking click on the "Manage my booking" section.
If you arrive early or leave late and your Vehicle is parked in a Car Park on days outside the Booking Period, you will be charged for those extra days at the rate specified on the Tariff Board applicable to the Car Park in which you have parked. This will be the case even if your total stay is no longer than the Booking Period. Please note that if you have prebooked your parking then the rate you are charged for this extra stay will be the discounted pre book rate. Turn up/gate customers that have not pre booked will be charged at the rate specified on the Tariff Board applicable to the Car Park in which you have booked.
6. Booking Disabled Spaces
Our Car Parks have disabled spaces for use by blue badge holders, but unfortunately we cannot accept bookings specifically for disabled spaces. If you have any particular requirements, please contact a member of staff on arrival. There is a help button and assistance contact number at the entrance to every Car Park.
7. Cancellations or changes to pre-bookings for Car Parking
7.1 Should you wish to cancel your booking or part of it you may do so via the Website or by telephone up to 24 hours in advance. . .Please click on the "Manage my booking" section. You may also telephone us on 03712 222 883 to cancel a booking or email email@example.com. A £5.00 cancellation fee is applied when cancelling a booking
7.2 The Airport must receive notice of your cancellation at least 24 hours before the car park entry start date and time of your original booking. If you do not give the required advance notice as stated, no refund will be given.
7.3 Should you wish to make changes to your booking then you may do so via the Website or by telephone up to 24 hours in advance. Please click on the "Manage my booking" section. You may also telephone us on 03712 222 883 to amend a booking or email firstname.lastname@example.org.
7.4 Where a change is required by you for a reduction in the number of days of your car park booking then, the Airport must receive notice of your change to your booking at least 24 hours before the car park entry start date and time of your booking. If you do not give the required advance notice as stated, no refund will be given or if the change requires additional parking days to those indicated in your booking you will have to pay the full daily rate of the relevant car park.
7.5 No retrospective refunds will be made after the car park entry start date of your booking (as detailed on your booking confirmation) if you have not followed the cancellation and/or changes to booking procedures set out.
7.6 No refunds will be made other than as expressly provided for in these Terms.
7.7 No refund will be made if a booking has not been redeemed for any reason or cancelled in accordance with the procedures set out above.
7.8 Any days booked and left unused will not be refunded unless you have followed the changes to booking procedures set out above.
7.9 No refund (only made where due) will be made unless you can provide the Airport with a pre paid booking reference number. Refunds are made to the original card on which payment was made.
7.10 Your statutory rights are not affected.
7.11 If the Airport cancels your booking for a reason within its direct control and not due to an event beyond the Airport's control (see Paragraph 6 below) then the Airport will refund the amount it has received from your pre-booking to you on the card on which payment was made.
7.12 We recommend that if required to do so you cancel or amend your booking on line although, you can also e-mail or telephone us. Alternatively, you can write to us though if you do your cancellation will not take effect until we receive your letter. Therefore, you take the risk of your letter being delayed or lost in the post. We suggest that if you do cancel by post, you telephone us in good time to check that we have received your cancellation.
Amendments to the booking period may incur an additional fee or partial refund to cover the new booking period. Any such fee or refund will be debited or credited at the time of processing.
8. Prices and How to Pay
8.1 The price that you are quoted includes VAT and is fixed when you make your Booking.
8.2 You can pay for your Booking by using any of the credit or debit cards that we accept. Details are shown on the booking form. We may charge for the use of credit or debit cards, and the charge may vary according to which card you use. We do not accept payment by cash or cheque. Price Guarantee Terms and Conditions
9. What to do on Arrival
9.1 Our car parks use different entry systems please follow instructions on the confirmation email. Please note you will require you're booking confirmation reference number for all car parks.
Onsite car parks pre-book customers: On arrival please take a ticket and on your return take the ticket with your booking reference number to the Welcome Desk where a member of staff will validate it for exit.
Offsite pre-book customers: On arrival at the car park proceed to the barrier where a member of staff will check your details before entry. Please bring your booking confirmation reference number.
Please ensure you follow the instructions on your booking confirmation carefully. Your booking is valid only for the Car Park you have paid for. Use of a Car Park different to the one you have booked for will incur an additional charge at the gate rate upon exit
10. Vehicles Permitted in our Car Parks
10.1 We only accept Bookings for cars and light vans. You are not entitled to a refund if your Vehicle exceeds the size limits we impose. Please contact us (our contact details are below) if you wish to check whether your Vehicle will be accepted.
10.2 When you book you may be required to specify the make, type, and registration number of the Vehicle to which the Booking relates. You may change these details at any time before you arrive at the Car Park, at no charge, by contacting us. Our contact details are below.
11. Our Responsibility to You
11.1 Once you have booked and we have received payment for that Booking, you are entitled to park the designated Vehicle in your selected Car Park. Your Vehicle will be subject to the Conditions of Parking.
11.2 In exceptional circumstances we may not be able to accommodate you in your chosen Car Park. If this happens we will if we can upgrade you to a more expensive Car Park at no additional charge. If we cannot do this and you have to park in a less expensive Car Park, we will refund the difference in price to you.
11.3 On very rare occasions we may not be able to accommodate you at all. If this happens, we will let you know as soon as possible and we will try and make alternative arrangements for you. We will do this at our cost. To compensate you for any inconvenience we will also give you a full refund, but that will be the full extent of our liability to you.
11.4 You should also read the following conditions for further examples of circumstances in which we will have no liability to you.
12. Check in Time
12.1 It is your responsibility to ensure that you leave enough time to get from your Vehicle to check-in within the time limits required by the airline. You must allow for delays in waiting for transport between the Car Park and the terminal. We recommend that you arrive at the Car Park at least an hour before your check-in time.
12.2 Under no circumstances do we accept liability to you if you miss your flight, even if the delay is due to traffic congestion within or near to the Airport, or due to the advertised frequency of transport from the Car Park to the terminal not being maintained for any reason.
12.3 We give no guarantee as to the frequency of transport between Car Parks and the terminal.
13. Events beyond the Airport's control
13.1 The Airport does not accept liability for any failure by it to perform its obligations due to an event beyond its reasonable control. A non-exhaustive list of such events includes war or threat of war, riots, civil strife, terrorist threats or activity, industrial disputes, natural and nuclear disaster, fire, adverse weather conditions (including volcanic ash), government regulations, closure or congestion of airports, and / or cancellation or changes of schedules by airlines.
13.2 Except as expressly stated in these Terms, the Airport shall not be obliged to either refund any pre-payment by you, or make any other change to your booking in the event that you wish to amend or cancel your booking due to an event of the kind listed in the above paragraphs.
14.1 The Airport cannot accept responsibility for flat tyres, electrical or mechanical failures. We also cannot accept responsibility for any dents, scratches or damage to vehicles.
14.2 Contents of vehicles are not covered by insurance, therefore we ask that you do not leave any valuables in the vehicle.
14.3 Cars are parked at their owner's risk.
14.4 The Airport accepts no responsibility or liability for any theft loss or damage to any personal property or loose items left within a vehicle whilst it is parked.
14.5 The Airport does not accept any responsibility or liability for any damage to the windscreen or any other glass in the customer's vehicle.
14.6 The customer is responsible for inspecting their vehicle and report any damage to the service provider prior to departure from the car park.
14.7 The Airport accepts no liability for loss or damage
14.8 Your Statutory rights are not affected.
15. Comments and Complaints
15.1 Any comments - good or bad - relating to the booking procedure should be made in writing to us at our address below or by e-mail to email@example.com. If you feel the need to complain, please give us as much information as possible. This will make it easier for us to deal with your complaint.
15.2 We will try and answer all complaints within 10 working days. If we cannot, we will tell you when we expect to be able to do so. If you want to make a complaint, please do so as quickly as possible as the longer you leave it the more difficult it may be for us to check what happened.
16. How to Contact Us
E-mail us at: firstname.lastname@example.org
Telephone us on: 03712 222 883
Write to us at: Glasgow Prestwick Airport Limited, Car Parking, Commercial Dept, Aviation House, Glasgow Prestwick Airport, Prestwick KA9.